T&Cs & Privacy

You can book via phone 02-4474-4243 or via the site. All contact must be confirmed for validation.

Office, Depot & Mailing Address: 1017 Princes Highway, Mogo New South Wales 2536

If required our Mobile Numbers are on our Answering Machine, which is available outside of business hours.

Inclusions: Luxury coach travel, good accommodation (minimum 3 ½ Star where possible), meals as outlined in itinerary. Naturally any additional purchases such as souvenirs, drinks, etc. are not included.

Deposits and Final Payments: Rixon’s accept cash, cheques, Mastercard, Visa, EFTPOS and you can Direct Deposit. You will be required to pay a deposit when booking – you will be advised how much that will be. Some services must be paid for at the time of booking. Receipts for deposits or final payments are not considered payment until such monies are received and funds available to Rixon’s.

Travel Insurance: Rixon’s highly recommend that you use Travel Insurance to help cover losses due to cancellations, lost luggage and medical conditions, etc.

Tour Cancellations & Refunds: All deposits are non-refundable for changes of mind or cancellation by you. No refund for concert and theatre shows if cancelled 14days or less prior to concert/show date.

Rx1/2 Shuttle Cancellations: We require cancellation requests at least 24 hours before the travel date, unless otherwise discussed. All contact must be confirmed for validation. Late cancellation refunds are at the company’s discretion.

Refunds can only be made to the original PayPal account or card with which a booking was paid. As of 2019, PayPal keeps the transaction fee when a transaction is cancelled. We have no choice but to pass this on to the customer. For example, from a $36 fare, PayPal takes $1.24. A refund then would be $34.76. This fee is as at September 2019 and is subject to change.

Extended Tours

30 days or more before departure, 25% fare retained.

29 days or less, 50% of available funds recovered from suppliers

14 days or less, no refund.

Deposit and monies are non- refundable once any monies have been paid to providers 90 days prior to departure for any trip and involving sea travel.

Luggage Allowance: Each person can have one case and one carry-on handbag. The maximum weight per piece of luggage is 20kg with no overweight pieces allowed. We request that couples bring two small cases rather than one large case.

CONDITIONS OF TRAVEL

Rixon’s also act as an agent for other ‘providers’, including suppliers of accommodation, other ground transport, meals and attractions. Rixon’s will not be liable for any  loss, delay or damage endured by a passenger or their property, due to any act, including negligence of the abovementioned ‘providers’ or by Rixon’s.

Completion of the Passenger Profile/Medical Form, together with the passenger’s signature, indicates acceptance of the Rixon’s Terms and Conditions.

Rixon’s and any of it’s ‘providers’ reserve the right to alter published itinerary if it is in the passenger’s best interest to do so.

Rixon’s and it’s ‘providers’ and any contract operators accept no responsibility for delays or losses caused by another operator going out of business, being declared bankrupt or other. Rixon’s will not be responsible for the behavior of any employee from these contract operators or events arising from such behavior.

Rixon’s reserves the right to substitute their coaches with a vehicle of a lesser standard as a result of mechanical failure, or any other unforeseen circumstance.

Rixon’s will accommodate special dietary requirements from their ‘providers’ but Rixon’s cannot guarantee that such requirements will always be met.

Rixon’s will not allow passengers to commence or continue their tour if their physical or mental condition becomes unsafe to themselves or other passengers. Rixon’s will not be held liable for any expenses as a result of a passenger being required to leave the tour.

Rixon’s will refund money or offer a transfer to another tour if minimum numbers are not met.

Rixon Bus Privacy Policy

About this Policy

MN Rixon & SM Rixon (ABN 96 896 028 823) trading as Rixon Bus (‘we’, ús’, óur’). We understand the importance of and are committed to, protecting your personal information. We comply with the Privacy Act 1988 (Privacy Act). We are bound by the Australian Privacy Principles (APPs) which regulate how we may collect, use, disclose and store personal information, and how our customers and suppliers (ýou’) may access and correct personal information we hold about you.

Purpose

The purpose of this privacy policy is to:

• Clearly communicate how we deal with personal information
• Enhance the transparency of Rixon operations
• Give a better and more complete understanding of the sort of personal information that Rixon holds, and the way we handle that information

Who to contact

If you have any questions, concerns or complaints about this privacy policy, or our use of your personal information, please contact the Privacy Officer using the contact details below. You can also contact the Privacy Officer if you believe that the privacy of your personal information has been compromised or is not adequately protected.

Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.

Rixon Privacy Officer: Tel +61 02 4474 4243

Email: rixonsbus@outlook.com

You may also lodge a complaint with the Office of the Australian Information Commissioner at:

Office of the Australian Information Commissioner

Telephone:       1300 4363 992

Address:            GPO Box 5218 Sydney NSW 2001

Fax:                     02 9284 9666

Email:                 enquiries@oiac.gov.au

Website:           www.oaic.gov.au

Information we collect about you

We collect information about you that we reasonably need for our business functions and activities. Our business functions and activities include:

• Providing you with Rixon travel and other products and services – these are described generally on our website, our brochures, advertising, letters and emails and communications to customers, suppliers and business partners.
• Activities in support of those functions including administration, management, marketing online and mobile marketing, IT, legal, security, customer support, finance (including credit control)and human resources.
• Activities we plan for the future including new ways of communicating, new products and services, new business models and new businesses.

Generally we collect the following personal information about you:

• Your name
• Your contact details including residential or business address, telephone number and email address
• Company details (if applicable)
• Date of birth

We may combine your contact details above with other information about you, for example:

• If you login to our website we may collect details about your username, site usage and travel preferences including preferred travel products and services
• We keep records of your travel including service provider, travel itinerary, all payment details and other general details
• If you request information from us (for example about a travel product or service) or register a complaint, we collect information about your request or complaint

We record this information (personal information) in our database whilst we deal with you. We will remove this information from our database when we have no further need to keep a record of it

We collect personal information directly from you. We may record your contact details when you call us, when you register and login to our website, when you purchase a product or service, when you participate in a transaction, when you provide your contact details via web, mobile or email or when you ask us for information or request something from us.

We use lawful and fair means to collect your information. We will collect personal information about you from another person or from a publicly available source only if it is unreasonable or impracticable to collect it directly from you, and we will take reasonable steps to inform you that we have collected your personal information. Those reasonable steps may include informing you through this privacy policy.

Information for Transport for NSW Department (TfNSW)

Personal information (information or an opinion), collected from passengers, such as name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) (together Personal Information) collected by Rixon’s may be disclosed to Transport for New South Wales (TfNSW). TfNSW may disclose such Personal Information to other Australian government agencies. These government agencies may use Personal Information for any purpose relating to the exercise of their government functions.

Such Personal Information may also be disclosed to other third parties if required by law. TfNSW will be evaluating the delivery and use of this service. TfNSW may disclose Personal Information to third parties assisting with evaluation and survey purposes. This includes using contact details of passengers to conduct surveys relating to the service provided by Rixon’s. By using these services provided by Rixon’s, passengers consent to the collection, use and disclosure of their Personal Information in the manner outlined above.

Do I have to provide you with my personal information?

You can deal with us anonymously (without giving us your name and contact details) or by using a pseudonym (a name that does not include your real name, for example an email address or a username that you use in an online forum (nickname)).

If you choose to deal with us anonymously or using a nickname, we can give you general information about our products and services, but there are some things we cannot do, for example:

If you do not give us your personal information, we cannot give you information about travel you may have booked or deal with a complaint you may have, provide you with a service or deliver a product or service to you at an address.

You can deal with us using a nickname together with your real name and contact details. If you choose to deal with us in this way, we may collect your personal information together with your nickname. We may ask you to provide proof of your identity if you use a nickname.

Why we collect personal information about you (purpose of collection)

We collect and record personal information about you so that we can carry out our functions and activities described above. The primary purposes for which we collect your personal information include:

• So that we can provide our products and services to you and to our business clients
• So that we can administer our dealings with you (and your employer if applicable), to provide you with information and to respond to any requests that you may have (for example, so that we can administer and provide you with travel information)
• So that we can function as a business, for example, we may collect your personal information for research, marketing or so that we can offer new products, reconcile transactions, or if you are a supplier so that we can record your dealings with us
• So that we can comply with agreements we have entered into with our suppliers and agents

We also collect your personal information for certain secondary purposes that are related to the primary purposes outlined above. Secondary purposes may include so that we can run our business efficiently, for example, sol that our advisors can provide us with customer research, or so that we can use technology to automate our business and to understand how our business is performing, to allow us to operate efficiently and to lower costs by outsourcing services (such as collecting or paying money). Other secondary purposes may include so that we can sell or transfer our business or merge with another business

Who do we disclose your personal information to?

We do not use or disclose your personal information for a purpose other than:

• A purpose set out in this privacy policy (primary or secondary purpose above)
• A purpose you would reasonably expect
• A purpose required or permitted by law
• A purpose otherwise disclosed to you to which you have consented

Depending on the circumstances, we may disclose your personal information to other people including one or more of the following:

• Service providers including travel providers, agents, contractors, IT, security, legal, accounting, research, credit, credit reporting bodies, marketing, insurers, financial institutions and others
• Our affiliate companies and related companies
• Government, regulatory and law enforcement authorities, where we are required to or permitted to by law
• Your employer, if you are an employee of our business client
• To prevent or investigate any fraud or crime (or a suspected fraud or crime)

We take reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations with respect to the protection of your personal information

Access to your personal information

You may request access to the personal information that we hold about you by using the contact details provided above.

We will deal with your request for such access within a reasonable time. If we refuse access, we will provide you with a written notice which sets out the reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access.

We may recover reasonable costs in relation to a request for access to personal information.

Accuracy and correction

We take reasonable steps to make sure that the personal information we collect is accurate, up-to-date and complete. We take reasonable steps to make sure that the personal information we use or disclose is accurate, up-to-date, complete and relevant. Where we believe that the personal information we hold is inaccurate, out-of-date, incomplete, and irrelevant or misleading, we will take reasonable steps to correct that information.

You may request that we correct your personal information that we hold by contacting us by using the contact details provided above. We will take reasonable steps to correct the information to ensure that it is accurate, up-to-date, complete, relevant and not misleading.

We will deal with your request to correct your personal information within a reasonable time. If we do not agree with the corrections you have requested, we are not obliged to alter your personal information accordingly. However, where we refuse to correct any personal information as requested by you, we will give you a written notice which sets out the reasons for our refusal.

Security

We hold your personal information in paper-based and electronic files. We will take reasonable steps to ensure that your personal information which is kept in our files is protected from:

• Misuse, interference and loss
• Unauthorised access, modification or disclosure

This means that, in respect of our paper-based files, we maintain various security systems on our premises, and in respect of electronic files, we (or our service providers) maintain secure electronic network systems.

When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.

You must ensure that you keep any passwords, login Ids and other account details relating to our website confidential. Please notify us immediately if there is any unauthorised use of your account by any other internet user or any other breach of security.

To ensure your own security, you should always run anti-virus software on your computer.

Emails

When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so. Your email address will only be used or disclosed for the purpose for which it was provided. It will not be added to any mailing lists or used for any other purpose without your consent.

Security

We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. Any data containing personal information which we transmit via the internet is encrypted. However, we cannot guarantee that any information transmitted via the internet via us, or you, is entirely secure. You use our website at your own risk.